**Refund Policy for The Ladies Lounge**
At The Ladies Lounge, we want to ensure your complete satisfaction with our products. Our refund policy is designed to provide you with peace of mind when making a purchase from our website. Please read the following refund policy carefully before making a purchase:
**1. Returns and Refunds**
1.1 **Eligibility:** We accept returns and offer refunds on products that meet the following criteria:
– The product is unopened, unused, and in its original packaging.
– The return request is initiated within [X] days from the date of purchase.
1.2 **Non-Refundable Items:** Certain products, such as personalized or gift cards, are non-refundable.
**2. How to Request a Refund**
To initiate a refund request, please follow these steps:
2.1 **Contact Us:** Reach out to our customer support team by emailing [support email] or filling out the contact form on our website. Please provide your order number and a detailed reason for the refund request.
2.2 **Return Authorisation:** Once your request is approved, we will provide you with a return authorization number (RMA) and instructions on how to return the product.
2.3 **Return the Product:** Ship the product, along with the RMA, to the address provided. You are responsible for the cost of return shipping.
**3. Processing Your Refund**
3.1 **Inspection:** Upon receiving the returned product, we will inspect it to ensure it meets the eligibility criteria mentioned in section 1.1.
3.2 **Refund Approval:** If the product is deemed eligible for a refund, we will process the refund using the same payment method used for the original purchase. Please allow [X] business days for the refund to appear in your account, depending on your payment provider.
**4. Contact Us**
If you have any questions or concerns about our refund policy, please feel free to reach out to our customer support team at [support email]. We are here to assist you and ensure your satisfaction.
At The Ladies Lounge, we are committed to providing high-quality products and exceptional customer service. Your trust and satisfaction are our top priorities, and we appreciate your business.
Thank you for choosing The Ladies Lounge for your beauty and haircare needs.